Damaged Orders or Missing Items: We can issue a refund or replace your missing, incorrect, or damaged items within 7days of purchase. Please check your order as soon as possible. If anything is missing or incorrect, call 734-344-8959 or email: support@thebubblelabsoapco.com. Please include your order number and a list of the items.

If your order is damaged, please take photos of the items, box, and labels then email it to us. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again. 

Order Cancellations: We allow cancellations up to one hour after the order is placed. First, log into your Bubble Lab account. Then, click My Orders - you’ll see options to reorder or cancel. The cancel option is only available if it’s within the hour time limit. 

Bulk or Large Orders: If you need a size larger than we offer on the website, email: support@thebubblelabsoapco.com.

Returns: Eligible items must be unused and in saleable condition. That includes packaging, molds, books, stamps, toys, scales, tools, etc. Because we guarantee the safety and purity of our material, we can’t accept returns on any consumables including sodium and potassium hydroxide, essential oils, fragrance oils, colorants, soap bases, herbs, fixed oils, waxes, liquids, powders, or butters.

If you want to return an item, please call us at 734-344-8959 or email us at support@thebubblelabsoapco.com within 7 days for a resolution or a Return Merchandise Authorization (RMA). We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.

All refunds for the product price are applied to the original method of payment. Original and return shipping costs, associated fees, duties, and taxes will not be refunded. We recommended ensuring the return and getting the tracking information.

Please allow us 10 business days to process returns.

Out of Stock Items: While we strive to keep all of our products in stock, they do run out occasionally. If an item goes out of stock while your order is in the fulfillment center, we’ll back order it and ship everything else. We’ll email you to let you know. If you want the back-order item removed or if you want to swap it for something else, email: support@thebubblelabsoapco.com.

Payment Methods: We accept Visa, Mastercard, American Express, Discover, and PayPal. We do not accept personal checks or money orders. We will be adding Affirm as a payment option soon. If your card is declined, it’s likely an incorrect address or security code. We take our customer's security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. You can call us at 734-344-8959 to help with payment. We don’t recommend emailing credit card information.

The Bubble Lab Soap Co Fulfillment Hours: Our fulfillment center is located in Monroe, MI. We ship orders from 9:30 a.m. to 4 p.m. PST, Monday-Friday. We don’t ship on the weekends or during holidays. Our fulfillment center is not open to walk-in shoppers.